Top 137 Reviews From Legit Arvest Central Mortgage Company Buyers (2024)

Punctuality & Speed

Two FDIC complaints and now a small claims court suit to get my money back. USAA kept drafting, and Arvest simply refused to stop it. When they sold some branches to FNBC, I happened to call them, and they started an investigation. Arvest credited the first and last payment but left out the year in the middle. When I filed the first FDIC complaint, they returned an $89 charge but still tried to ignore the USAA issues. So, I filed again and confronted them. They gave the same excuse they did when I originally complained, saying I waited too late, which was untrue as I had been complaining from the beginning. So now, it's on to small claims court. This institution used to be good, but it's owned by the Waltons now and has become predatory. The branches that FNBC bought were a joy to work with while they were within the system, but Arvest suppressed them. It seems it's time to move on.

Customer ServicePunctuality & SpeedStaffLoan Process

Thanks for subscribing.

You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

Customer ServiceLoan Process

My late husband had a home mortgage with Arvest Bank and after submitting the proper court documents I still could not receive the necessary information from customer service to continue with my loan payments. This company was a nightmare to work with and I strongly do not recommend them. They lied and said they could not pull up the account since my husband passed away, they would not provide me with end of year information for tax purposes. I had to eventually just pay them off in order to keep my property and remain stress free.

Punctuality & Speed

I went through Guaranteed Rate to obtain my mortgage in 2015. They in turn sold my mortgage to Arvest Central Mortgage and it became an utter nightmare! I the decade I was with Wells Fargo I had no issues. But Arvest unilaterally destroyed my credit. Late fees for payments they didn't apply on time, they repeatedly paid my taxes AND insurance late (one year it was even canceled!) ... and the final straw was when I went into forbearance due to COVID, at which point they said they would cover the escrow. When my taxes were due, they paid it AFTER the due date, which was AFTER I came out of forbearance! When they sold my mortgage to some Mickey Mouse company (Mr. Cooper - ?!?!), my escrow balance was then SHORT because they paid it late and this increased my mortgage payment by over $150 a month! RUN From them ... as fast as you can! I can't even apply for a refinance because they messed up my mortgage history so much!

StaffLoan Process

In the midst of loan modification they lied about postponing the auction. My single point of contact person wasn’t available yesterday and today is a holiday. Cruel to do this I’ve had the $ to pay my monthly mortgage and then in a 3 day window they claim I’m missing a paper come to find out.

Customer ServiceRates

I am having such a problem with this mortgage company. I did not choose them, I was with Cenlar for 6 years and Arvest took over my mortgage last year. I changed insurance companies this year, Reducing my annual fee by over $1200. Everything else has stayed pretty constant, my mortgage, the interest on that, my taxes etc. Now, one might expect my monthly payment to drop $100 a month or so following that, or at least remain constant. No, it was increased in September by $800 a month (25% increase). I did get a call from somebody at Arvest a few weeks ago, who didn’t seem to understand the first thing about mortgages or Escrow. I have just written to them again, explaining that they will have about $18,000 over to pay a $9,000 insurance premium at this rate. I’m not convinced they shall be capable of understanding it. Not sure what to do next. I shall of course swap mortgage companies as soon as I can.

Customer ServiceLoan Process

My social security is net figure, but they said that they could not gross it up since I just started collecting in 2021, and can't show it on my tax return yet. After 53 days, they denied my application due to insufficient income. I then went and applied to RocketMortgage, with the same low rate. RocketMortage approved my refinance in 23 days because they grossed up my social security, and used my part time income.

I was initially informed that my mortgage was sold to Arvest but only to find out that it was sold to another company and notice was mailed to old address. I have reached 5 times w/ no results or refund.

Arvest in writing instructed me to perform the labor of contacting the county to get a receipt myself if I wanted one. I informed Arvest of the labor fee and performed the scope of work of getting my own receipt on Arvest behalf. The county document stated that Arvest had overcharged me in the estimate and had not returned the money after the closing on 12/4/2020. I had to write another priority mail letter to Arvest on 1/20/2021 requesting the overcharge be returned. They have refused to refund the overcharge, fraudulent fax fees, nor pay any of my labor for performing work on their behalf.

Punctuality & SpeedStaff

This company is very well deserve their 1.5 star reviews all over the web. Slow, lazy, unprofessional. I bank ACH'ed them my mortgage pay off amount 10 calendar days ago, they still didn't apply the funds towards the pay off nor returned them back to me, keeping them as unapplied funds and that's it, giving me stories about wait until the end of today or wait until the end of the day tomorrow. These guys are thieves and these are the people who handles your money, stay away. Don't ever go with this lender.